Requests, complaints and claims

Last updated: October 27, 2026.

If you have a request, complaint, claim or suggestion about our products, services or the handling of your data, write to us.

Channels

• WhatsApp: +57 314 666 7226.
• Email: decorblue@live.com.
• Address: Vía Las Palmas, kilometer 23, Los Salados, Retiro, Antioquia, Colombia.

What to include

Your name, a way to reach you, a description of what happened or what you request and, if you have them, photos, invoices or the quote.

Deadlines

• Requests, complaints and claims: reply within 15 business days at most.
• Inquiries about your personal data: 10 business days at most.
• Claims about your personal data: 15 business days at most.
• If we need more time, we tell you why and give a new date.

Claims are handled by the customer service area of Decorblue SAS.

Superintendence of Industry and Commerce

If you are not satisfied with the answer, or do not receive it on time, you may go to the Superintendence of Industry and Commerce (SIC), the consumer protection and personal data protection authority: www.sic.gov.co. For personal data, you must first exhaust the claim process with us.

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